Viqua Careers

Thank you for visiting VIQUA’s Career page. We are always in search of new talent to join our team. Please see below for current positions we are looking to fill. Thank you again for your interest in VIQUA.

TITLE: QUALITY SPECIALIST

LOCATION: GUELPH, Ontario, Canada

Purpose of Position
This position exists to continually improve the quality and reliability of our products, services and processes to exceed customer expectations and business objectives.

The ideal candidate will be a self-starter with a natural tendency to seek out answers for the sake of understanding; they will be highly motivated by going to the source and engaging in deep hands on problem solving to fully understand root cause and drive to resolution. This candidate will have a high sense of urgency and drives to not only solve immediate customer problems but to provide creative solutions to continuous improvement actions both on product and processes.

Key Responsibilities

  • Participate in cross-functional teams to support new product development initiatives, ensuring that quality objectives are defined, measured and achieved.
  • Provide quality and manufacturability input to development teams. Facilitate the development and implementation of continuous improvement projects to reduce customer complaints and improve product reliability.
  • Lead or actively participate in cross-functional teams to reduce warranty cost and customer pain Conduct assessments of assembly & fabrication operations to provide focused improvement opportunities to increase quality and product reliability, increase production efficiencies, eliminate waste and reduce inventory & lead times.
  • Assist to analyze and resolve customer complaints/returns and timely communicate results and feedback Respond and address suspected and proven quality issues raised by internal and external customers.
  • Support Product teams through reporting of quality issues, leading and facilitating corrective actions and by ensuring improvements are effective and sustainable Assists Technical Support as needed.

Background and Skill

  • Diploma in a relevant technology, or equivalent experience, CQT or CQE preferred.
  • Strong analytical and problem solving skills, with experience in project management and continuous improvement.
  • Experience in building Quality in to manufacturing and assembly processes Knowledge of Quality tools, such as Lean, Six Sigma, SPC, QFD and Project Management Experience in quality improvement and product reliability analysis.
  • Ability to read drawings, apply proper measurement techniques and statistical analysis.
  • Ability to facilitate, train and lead cross-functional teams
  • Manufacturing Engineering experience considered an asset Strong communication skills to effectively relay information to all levels within the organization

If interested in this position, please forward your resume to HR at jobs@viqua.com

Deadline for submission of resumes: December 13, 2013

 

TITLE: BILINGUAL CUSTOMER SERVICE

LOCATION: GUELPH, Ontario, Canada

Purpose of Position
As key point of contact for all customer requirements Customer Service is responsible for ensuring total customer satisfaction with each contact to both the direct and indirect user of VIQUA products. They are relied upon by the external sales team to keep them up to date on their customer’s questions, concerns and ordering patterns to ensure the Sales Team is able to be as efficient and effective as possible.

The Ideal candidate will be highly customer oriented, striving to not only meet customer expectations but regularly exceed them. They will have exceptional attention to detail and an ability to listen and understand the customer’s questions or concerns. Having a natural ability to quickly evaluate and analyze situations in order to determine the true need of the customer.

Key Responsibilities

  • Provide exceptional Customer Service & Sales support Sales order processing Answering customer inquiries, responding to requests & preparing quotes
  • Developing strong Customer relationships
  • Answering incoming Customer calls & emails
  • Order tracking
  • Contribute to team efforts

Background and Skill

  • Bilingual in both verbal & written communication (French & English)
  • Experience in Customer Service, particular in a call center environment
  • Ability to translate Customer needs
  • Competency in Microsoft Office applications
  • Experience with a CRM considered an asset
  • Experience in a fast paced organization
  • Able to effectively prioritize and manage multiple tasks within tight time constraints
  • Excellent customer service skills and ability to communicate across levels and cultures
  • Able to quickly and effectively problem solve
  • Able to stay calm and organized while under pressure
  • Ability to work in a reliant cross departmental environment

If interested in this position, please forward your resume to HR at jobs@viqua.com

Deadline for submission of resumes: December 13, 2013

If you don’t see a suitable role, please forward your resume to jobs@viqua.com and we will keep it on file for future postings. Thank you for your interest in VIQUA.