Effective as of September 20, 2017
Information We Collect
Trojan collects the following types of information through the Trojan Sites:
- Information you provide. Personal Information you provide when registering for our products and services, responding to questionnaires or surveys, or contacting Trojan customer service.
- Information collected automatically. Your IP address and non-identifying information about your use of Trojan Sites may be collected automatically using tracking technologies, such as cookies. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site’s essential features, which may not work if you reject cookies.
- Information collected from other sources. We may combine information about you from Trojan Sites, information collected offline or from external parties.
How We Use Your Information
Trojan uses the information we collect for several purposes, mainly:
- To provide you with the Trojan product and services you request.
- To offer and provide information about related products and services.
- To customize and improve your experience on Trojan Sites.
- To generally improve our products and Trojan Sites and other internal business purposes.
Information We Share
Trojan does not sell or disclose your personal information to unrelated third parties without your consent, except:
- To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle personal information in accordance with this Privacy Notice.
- To affiliates to offer and provide information about related products and services. We require these parties to handle personal information in accordance with this Privacy Notice.
- To another company in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Trojan Sites.
- To governing regulatory authorities, including the US Food and Drug Administration, or as may otherwise be necessary for Trojan to comply with a legal obligation or demand.
Your Privacy Choices
If you have questions about this Privacy Notice, if you want to change your personal information, or if you would like to opt-out of a Trojan online program, please contact us by clicking on the “Contact Us” link on the Trojan Site you are using, by using the Trojan contact information on the Trojan mobile application you are using, or by emailing us at email@example.com. You may also send a letter to the following address:
3020 Gore Road
Trojan maintains controls to protect and secure personal information, but when you share personal information online there is always some risk that an unauthorized third party could gain access to your information.
Accessing Our Sites Globally
By using this site, you consent to the collection, storage, and processing of your information in Canada and in any country to which we may transfer your information in the course of our business operations.
Changes to Our Privacy Notice
Effective as of September 20, 2017
Information We Collect Online
The types of personal information that we may collect while you use the Trojan Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Trojan Sites.
For purposes of this Privacy Notice, “Personal Information” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Information include name, address, telephone number, and email address.
Information You Provide
You do not have to register for a service or program to receive much of the information available through Trojan Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
Personal Information You Provide When Visiting Trojan Sites
Trojan collects Personal Information that you provide on Trojan Sites, for example, when purchasing a product, to receive marketing products and information, contact Trojan customer service, or respond to Trojan questionnaires or surveys. This could include:
- Contact Information such as your name, address, phone number, or email address.
- Registration Information such as your username and password.
- Employment, education and other background information when you inquire about employment with Trojan.
- Payment information (such as banking information, payment card number, expiration date, delivery address, and billing address).
- Content you may provide (for example, when you complete our Online Contact Form or submit other information).
Personal Information You Share During Other Interactions with Trojan
You may contact Trojan to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from Trojan, you may be prompted to provide your contact information as well as any personal information that is relevant to your request.
Information That May Be Collected Automatically
When you use the Trojan Sites, we also may collect certain usage and device information automatically as described below.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Trojan Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Trojan Sites and to customize content.
Cookies and Other Tracking Technologies
We also collect information about your use of Trojan Sites through tracking technologies such as cookies. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. Cookies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on Trojan Sites.
We utilize AdRoll remarketing and Google Display Advertising (such as Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to Trojan Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google’s interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.
Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize and serve ads across the Internet, based on a user’s past visits to Trojan Sites. We also may show you ads from some of our affiliated companies when you visit Trojan Sites.
You can opt out of Google Ads by visiting http://www.google.com/ads/preferences. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.
This Trojan Site is not designed to respond to “do not track” signals received from browsers.
To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.
Some Trojan Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Trojan Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the Trojan Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the Trojan Sites.
Information Collected from Other Sources
We may combine information about you from a visit to one Trojan Site with information about you from visits to other Trojan Sites. We may also combine information about you that is collected through the Trojan Sites with information that we have collected offline, as well as with information provided to us by third parties.
How We Use Your Information
We use your Personal Information to provide you the product and services you request, communicate with you, improve your experience on the Trojan Sites, generally improve our products and services and for other internal business purposes, as described in more detail below.
Providing Product and Services You Request
If you choose to purchase a product or receive our services, we use the Personal Information that you provide through Trojan Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.
You may also receive marketing information from Trojan and related affiliates , such as offers regarding Trojan’s related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Information to send you marketing information.
Customized User Experiences
Business and Product Improvement
In order to discover new facts that could help Trojan better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. Trojan analyzes the information that you have provided. For these purposes Trojan does not use information that can directly identify you.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the Trojan Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.
Information We Share
We only share your Personal Information with third parties as described below. We do not sell or rent Personal Information to third parties for their own marketing purposes.
Third-Party Advertising and Online Behavioral Advertising
You may be provided with online advertisements of Trojan products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to Trojan or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
- We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our Trojan Sites.
- Some Web browsers may transmit “do-not-track” signals to Web sites with which the browser communicates. As of the Effective Date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals. Therefore, Trojan does not currently respond to these signals.
Affiliates, Vendors and Suppliers
We have relationships with various vendors and suppliers, including our affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Information in the course of providing services to Trojan and its related affiliates. We will not authorize these parties to use your Personal Information for any purpose that is not related to Trojan’s business operation, and we require them to handle your Personal Information collected through the Trojan Sites in accordance with this Privacy Notice.
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the Trojan logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact Trojan regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, such as as the US Food and Drug Administration and as otherwise required of us by law.
Legal Rights and Obligations
In certain limited circumstances, Trojan may need to disclose your Personal Information in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Trojan Sites. In such instances, we will take measures to protect your Personal Information to the extent possible. We also reserve the right to use Personal Information to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
Trojan does not knowingly collect or use any personal information directly from children (we define “children” as minors younger than 13) on Trojan Sites. We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
Your Privacy Choices
You may contact us at any time if you have questions about this Privacy Notice or the Personal Information we collect about you. You can also opt-out or unsubscribe from any of our services.
Please contact us by clicking on the “Contact Us” link, by using the Trojan contact information on the Trojan mobile application, or by emailing us at firstname.lastname@example.org. Alternatively, you may send a letter to the following address:
3020 Gore Road
In all communications to Trojan, please include your email address, the Web site address, mobile application, and/or the specific Trojan product to which you provided Personal Information (e.g., viqua.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Information and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
Trojan maintains reasonable technical, administrative and physical controls to secure any Personal Information collected through the Trojan Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Information over the Internet, especially your financial-related information. Trojan cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to Trojan Sites, you must weigh both the benefits and the risks.
Third Party Sites and Social Media Plug-ins
This Privacy Notice does not apply to Trojan Sites that do not link to this Privacy Notice, or to third-party Web sites to which Trojan Sites may link. Trojan Sites may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit Trojan Sites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site.
Accessing Our Sites Globally
This site is owned and operated by Trojan in Canada, but the information you provide will be accessible to our affiliates, vendors, and suppliers in other countries. Furthermore, if you are visiting this site from a country other than Canada, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for personal information is not the same in all countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you consent to the collection, storage, and processing of your information in Canada and in any country to which we may transfer your information in the course of our business operations.
Notice to California Residents
Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at email@example.com.
Privacy and Security
You recognize and agree that when submitting your personally identifiable information to Trojan websites, while Trojan has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS DESPITE OUR EFFORTS, TROJAN SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTIONS OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF TROJAN HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TROJAN DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIED, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.