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Product Warranty Claims

Home • Product Support • Product Warranty Claims

Product Support

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Options for warranty claim

  1. Submit claim online using following links (best option)
    • Chamber Failure Claim Form
    • Controller Failure Claim Form
    • Lamp Failure Claim Form
    • Flow-Meter Failure Claim Form
    • Miscellaneous Claim Form
    • Sensor Failure Claim Form
  2. Submit downloadable forms to technicalsupport@viqua.com
  3. Call VIQUA Technical Support (800) 265-7246 x335

For more details on the process, download the VIQUA Warranty Policy.

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*Efficacy of VIQUA UV systems has been demonstrated in internal testing using surrogate organisms, specifically MS2 Phage. MS2 is a well-documented surrogate organism that is accepted in the water treatment industry in the design and testing of UV systems being used to treat cryptosporidium and giardia. Contact VIQUA for the details on internal testing performed.

† Versus identical incoming water that is not treated with a UV system. Based on internal efficacy testing, VIQUA UV treatment systems, when installed in accordance with the manufacturer’s recommendations and with use of a VIQUA UV lamp that is within its expected life, and subject to mechanical and water quality variables, can inactivate common waterborne pathogens. Actual efficacy of any particular VIQUA UV system will be dependent upon mechanical and water quality variables, including incoming water quality, the specific pathogen(s) present, age of UV light bulb, etc. Accordingly, no guarantee can be provided of actual percentage of common waterborne pathogens inactivated in an application.

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Replacement Lamps and Parts

To find the replacement lamp and parts for your UV system, enter the Model Number on your system or see all Replacement Parts and Lamps.

Where do I find my model number?
Model Number

The model number for your VIQUA system, which starts with an alpha character, can be located on the silver label that is adhered to the UV stainless steel chamber. Older model systems may be labelled UVMax or Sterilight.


VIQUA
425 Clair Rd. West
Guelph
Ontario
N1L 1R1
Canada

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